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Mark Awbery
(Consulting Partner)
Mark is an expert in local
government and e-government services.
He has worked with a range of major clients over the last ten
years, including Andersen/Deloitte (as an associate for 6 years),
HouseMark and GlaxoSmithKline.
Mark has significant
experience of change management and local government procurement, having
worked as a principal CCT Officer for a West London Borough and as a
Business Development Manager for Public Sector Consultancy Ltd
(PSEC). During 2005, whilst
working on behalf of Deloitte for the Department of Health on its Care
Services Efficiency Delivery programme (the Department’s response to Gershon for English adult social care – covering
£13.7bn annual spend) Mark helped to author the Department’s national
strategic outline business cases for supply chain management. These identified efficiencies of over
half a £billion for 2007/08. The
business cases prepared by Mark formed four of the six sustainable
efficiency initiatives that were adopted at a national level by the
Department of Health.
Mark has also researched
and authored a number of national reports, including the DETR’s (formerly
the ODPM and now the DCLG) ‘Research into the Cost of Local Authority
Housing Management’ (working with Tony Edney)
the outcomes of which fed directly into revisions to national housing
subsidy calculations.
Mark has drafted national guidance
for the Housing Corporation (now the TSA) on performance management for
housing associations. This guide
provides definitive advice on data collection and analysis for all
housing associations.
Mark has been a key player
in the development of HouseMark.
Whilst working at Andersen, he led the design, development and
implementation of HouseMark's Good Practice Service as well as an on-line
performance information service for the G15 Group of housing associations
(plus the William Sutton Group and the Guinness Trust). He was also responsible for helping to
review and update HouseMark’s core benchmarking system between 2007 and
2009.
John Frankis (Consulting Partner)
John has 20
years experience of working within and with public sector organisations.
This includes over 10 years of consultancy experience. Before founding Acclaim, John was a
Managing Consultant for a major London Borough, and as such was
responsible for leading on several major assignments targeted at Best
Value and organisational transformation.
Most recently, John has led the development of Acclaim’s
Allocations & Choice Based Lettings Benchmarking Service, including
the development of the methodology underpinning this and the key cost,
resource and performance indicators calculated as a result. John successfully launched the new
service across London in 2009.
Almost half of all London Boroughs have since participated in
this.
John has also led the development and roll out of the Common
Assessment Model in relation to the Tenant Service Authority’s (TSA’s)
Approved Assessor Programme and plays a key ongoing role in developing
and supporting national initiatives on behalf of the tenant management
sector.
John has also led several national research and service
development projects. This includes a number of Government funded
projects. Examples of these
include preparing business cases
and undertaking financial benefits realisation modelling for one of the
ODPM’s (now DCLG’s) national e-gov programme (FAME) and completing a
National Crime (and Anti-Social Behaviour) research project for the
Association of Metropolitan Authorities.
They also include preparing Business Planning toolkits for the
NFTMO (National Federation of Tenant Management Organisations) and the
Home Office/DCLG (as part of the Guide Neighbourhoods programme), and,
developing a Good Governance Kitemark for the NFTMO.
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